![]() ![]() ![]() This way they can optimize all aspects of your business listing and remove or add users as needed without running into any roadblock issues due to limited access. In most cases, it’s common practice to send your marketing team ownership access to the listing, while maintaining primary ownership of the listing for yourself. However, know that by restricting their access, there are certain aspects of the business listing they won’t be able to update or optimize. If you have a good understanding of Google My Business, are capable of managing your business listing on your own, and fully understand all of the roles, it’s acceptable to restrict your marketing team to either Manager or Communications Manager, depending on the access they need to perform their expected job duties. A user with this permission can respond to reviews and edit some business information, but not all of it. The main difference between owners and managers is that managers are not able to grant access to new users.Ĭommunications Manager (formerly Site Manager): This is the most restricted access level a user can have to a business listing. Manager: Managers have the same edit permissions as owners, but they are not able to manage users. Owners have full permission to edit the details of a business and the ability to add and remove users. Owner: Listings can have multiple owners. The primary owner has the ability to remove other owners and cannot remove themselves from a listing until they transfer primary ownership to another user. Primary Owner: The primary owner is the first person to claim or verify a listing. There are three (or four if you count Primary Owner) types of access levels for GMB, and unlike other Google Tools, you invite a user to access your listing and they must accept the invitation before they gain access. You don’t want this edit to go through, so it’s important you have access to your GMB listing and deny this update. A former or current client may try to be helpful and suggest an edit to your listing’s phone number and replace it with your personal number. You don’t want non-clients to have your personal number, so your business listing only lists your office number. ![]() Using the same attorney example, you probably have an office phone number and a personal phone number that you give out to current clients or high profile clients. This can hurt your ability to rank for your real legal niche, Personal Injury, so you’ll want to update your primary business category to Personal Injury and reject any Google updates to change it to Law Firm, even though that’s a perfectly acceptable description of your business. A local listing aggregator may have your business listed as a Law Firm, and Google sees that and tries to set your primary category as Law Firm. It’s not uncommon for users or aggregators to suggest an inaccurate change to your hours or for aggregators to have non-ideal business category information.įor example, if you’re an attorney who specializes in Personal Injury, you probably prefer to be found on Google for Personal Injury, not just Law Firm. It is critical to claim and regularly maintain your business listing so that the information remains accurate. There are also local listing aggregators and super users known as Local Guides that can have a lot of influence on what shows up on your business listing. Google My Business, often abbreviated as GMB, is a free service provided by Google that allows business owners to claim their Google Maps listings so that they have more control over what information displays in the search results for their business listings.Īny Google user can submit edits to your business listing on Google and some may suggest inaccurate information. ![]()
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